Frequently Asked Questions
What is 1st North Star Consulting?
A Philippines-based managed digital-services company providing remotely delivered business, creative, marketing, website, administrative, content, AI-assisted, and related digital services.
Are you a freelancer marketplace?
No. Clients engage 1st North Star Consulting directly. We manage the people and resources used to fulfill projects internally.
Will I communicate directly with your virtual assistants?
Generally, no. Our service model is designed so clients can work through 1st North Star rather than independently managing individual workers. Larger or ongoing projects may use coordinated communication arrangements when appropriate.
Who performs the work?
Depending on the project, services may be completed by trained virtual assistants, writers, graphic designers, video editors, website personnel, marketing staff, specialized contractors, project coordinators, and AI-assisted production systems.
Do you use artificial intelligence?
Yes. AI tools may be used where appropriate to improve productivity, research, drafting, design assistance, content production, automation, and other workflows. AI is not perfect, so projects requiring factual or technical precision may require additional human verification.
Are all services performed in the Philippines?
Our core operations are Philippines-based. Depending on the service and project requirements, we may also use specialized contractors, technology providers, software platforms, cloud services, or other external resources.
Which countries do you serve?
Our services are primarily designed for international clients, including businesses in the United States, Canada, Europe, Australia, Asia, and other locations where digital services can legally and practically be delivered.
Do you offer fixed pricing?
Many services may be available through predefined packages. Custom and complex projects may require individual quotations.
Do you offer hourly VA services?
Some ongoing support arrangements may be based on allocated hours, but many services are structured around deliverables rather than simply selling worker hours.
Can I hire one of your VAs directly?
Our team members and contractors are part of our managed fulfillment network. Direct hiring, solicitation, or circumvention may be restricted by applicable agreements and company policies.
What happens if the person working on my project becomes unavailable?
Because your relationship is with 1st North Star rather than an individual worker, we may reassign work where reasonably necessary.
How long will my project take?
Turnaround depends on the service, complexity, workload, revision requirements, and client responsiveness. The applicable service page or quotation should provide expected delivery terms.
Do you guarantee business results?
We provide the agreed deliverables according to the purchased scope, but we do not guarantee specific revenue, rankings, traffic, leads, followers, views, conversions, or profits unless expressly agreed in writing.
Do you offer revisions?
Many creative services include revisions. The number and type depend on the package. Revisions adjust the original deliverable; a substantially different concept or new scope may require an additional fee.
Do you provide regulated professional advice?
No, unless a particular service is expressly offered through an appropriately qualified professional. General digital services should not be interpreted as legal, financial, medical, tax, investment, accounting, engineering, or other regulated professional advice.
Can you sign a confidentiality agreement?
Confidentiality arrangements may be considered for appropriate projects. Contact us before submitting highly confidential material.
Do you provide ongoing monthly services?
Yes. Recurring services may be available for qualifying clients and projects.